ROADSIDE ASSISTANCE
Bad luck on the way? We will solve the problem as soon as possible.
THEFT AND DAMAGE
Theft or damage? The deductible is standard €1000 and is maximized with the On Wheels Safe Plan at €100 for damage to your own vehicle.
CANCELATION
Is it not convenient? Then you can cancel with the On Wheels Safe Plan up to 24 hours before the start and you will receive a refund of the rent. You can move your booking to another time free of charge up to 1 hour before the start.
FIXED AMOUNT
For the ON WHEELS Safe Plan you pay one amount per E-Chopper or e-Fatbike, regardless of the length of the rental period.
In the event of theft or total loss of the vehicle you rented, you will be supplied with another vehicle or a suitable alternative during the term of the ON WHEELS Safe Plan. Your deductible is capped at €100. Make sure that you have done everything you can to prevent theft or damage in any other way. For example, the e-Chopper must be demonstrably locked and attached to another object (such as a second vehicle or a pole).
Do you want to cancel the reservation? Then the following applies:
The reservation costs and costs for the On Wheels Safe Plan are non-refundable.
Damage to your e-Chopper This is covered with the ON WHEELS Safe Plan. Your deductible is standard €1000 and is maximized with the On Wheels Safe Plan at €100, even if the damage is your own fault.
Damage to third parties In the unlikely event that you cause damage to (property of) others with an e-Chopper, the vehicle is insured for third-party liability. In the event of a claim under this third-party liability insurance, the fixed deductible that will be charged to On Wheels is €1000. The amount that On Wheels will charge you in such a case can be maximized with the On Wheels Safe Plan at €500,-
Important: If damage to the vehicle is caused by another/third party, you must hold this party liable
IN ALL CASES OF DAMAGE: if necessary, call the police (call 112) and contact the rental location and/or ON WHEELS (info@onwheels.fun or 0111-230011) as soon as possible.
In case of intent or gross negligence on the part of the renter (off-road and beach driving are also included and we can check this), the On Wheels Safe Plan loses its effect. Damage will then be charged to you in full.
If you have a breakdown on the road, we will help you during opening hours and within a radius of 30 kilometers.
PLEASE NOTE: The maximum distance to be driven with 1 person on an E-Chopper or e-Fatbike is 55KM. If you want to drive further, consult the rental location or rent a 2 e battery is possible. If you drive more than 55KM or with several people on 1 E-Chopper (not allowed and range then decreases), we cannot guarantee sufficient battery capacity. If you come to a standstill in such a case and we have to help you on location, we will charge a service fee of 70,-.
When driving off-road and on the beach, we always charge a minimum of €200, regardless of (visible) damage.
Report any damage as soon as possible. Please notify us as soon as possible about changes in your situation.
You can initially do this at the rental location where you rented your vehicle, contact details can be found at onwheels.fun/locations. If this is not possible, you can email us at info@onwheels.fun
Do you want to take out this security plan? Then you must answer our questions honestly and do as much as possible to prevent damage and limit consequential damage.
You pay the fee for the ON WHEELS Safe Plan at the same time as your booking, both online and at the rental location. After the start of the rental period (you have already driven the vehicle), the ON WHEELS Safe Plan can no longer be added to your reservation.
The ON WHEELS Safe Plan contract starts from the moment your rental period starts and ends when the rental contract ends. The contract is automatically terminated upon submission.
The ON WHEELS Safe Plan can only be taken out for ALL vehicles at the same time within 1 reservation. If you do not want this, make separate bookings.
When canceling a booking, the ON WHEELS Safe Plan cancellation conditions only apply to the paid rental rates. The ON WHEELS Safe Plan fee and reservation fee are non-refundable.
We do not reimburse damage in the event of theft if your vehicle was not locked (and attached to another object) and/or if you are unable to present the keys.
In the event of damage or loss caused by intent and / or gross negligence in the broadest sense, the ON WHEELS Safe Plan cannot be invoked and the total amount of damage will be recovered from you.
Examples are:
If you have any questions or comments, please contact The Rental Location (onwheels.fun/locaties) or ON WHEELS (info@onwheels.fun). Always include your name, telephone number and email address so that we can reach you. Despite the fact that we have carefully translated the ON WHEELS Safe Plan for you, the Dutch version is always leading.
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